Returns

RETURNS/REFUND POLICY

We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please contact us before sending items back. In this way we can deal with your return as swiftly and efficiently as possible. We will refund the full value of your order including postage if you return the goods for any reason.

For non-faulty goods your return should be made within 14 days of receipt and returned items should be in perfect, unused condition. If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. We will give a full refund or send replacements free of charge. For all returns we strongly recommend you obtain proof of posting. It would also help us a great deal if you could note any box damage on delivery and keep any evidence of damage in transit so that we may be able to claim from our delivery company. 

If for any reason you wish to cancel, return or refund outside of the legally required periods, please call or email us and we will be happy to help you. We are proud of our products and our quality of the service and will make every effort to provide you with the best service.

CANCELLATION POLICY

Customers have 14 calender days to cancel an order/contract and goods must be returned to us within 14 calender days of cancellation. Please call or email us if you wish to cancel your order. A full refund including all postage will be given.

Before ordering or entering into a contract customers are asked to be aware of the Model Cancellation form contained within Schedule 3 of the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013 a copy of which is reproduced below:

To: CocoOrganica Limited, 13 St Stephens Road, Norwich, Norfolk, NR1 3SP, 01603 621355, info@cocomoon.co.uk

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods ..................../* for the supply of service .................ordered on .............../*received on .....................

Name of consumer:

Address of consumer:

Signature of consumer: (only if this form is notified on paper)

Date:

*Delete as appropriate

PRODUCT CONSISTENCY

All of our goods are handmade and constructed of natural materials, some variation in colour and size should therefore be allowed for. We always make our candles to the highest possible standard, but we cannot guarantee that two candles purchased at different times will exactly match each other.